Refund Policy

We provide 1 year warranty.

Buyers must confirm the cause of the problem as soon as possible and actively accept remote technical guidance. A refund or return can only be made if the problem cannot be solved after receiving technical guidance. If the buyer refuses to follow the technical guidance provided by the seller to solve the problem, the seller is not obliged to make an unconditional refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, original installation accessories and user manual, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@antletstech.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@antletstech.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

The refund will only be issued after the product has been returned and checked to meet the return conditions.

Buyers must confirm the cause of the problem as soon as possible and actively accept remote technical guidance. A refund or return can only be made if the problem cannot be solved after receiving technical guidance. If the buyer refuses to follow the technical guidance provided by the seller to solve the problem, the seller is not obliged to make an unconditional refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.